Terms & Conditions

Birthday Party Terms and Conditions

Party Details

  • Birthday parties are scheduled in advance up to 6 months before the party date.

  • Parties must be booked and paid for 7 days prior to the party date. We CAN NOT guarantee our ability to accommodate additions or changes made within 7 days of the party. We will do our best to make sure you have a great experience.

  • Parties include access to the play space during a reserved time

  • The birthday child and guests enjoy the same immersive play experience in a celebratory setting

  • Party packages include the items and time listed at booking. Information about package specifics is available on the birthday party page.

  • Additional guests or add-ons will incur extra fees.

  • Guest counts must be confirmed in advance. Extra guests beyond the package limit cannot be accommodated.

  • Parents/guardians are responsible for supervising children at all times.

General

  • Party fees are non-refundable, including unused time or no-shows.

  • Warriors Play is not responsible for lost or stolen items.

  • Warriors Play reserves the right to update party policies and pricing at any time.

  • A $100 non-refundable retainer is required to reserve your party date and time. The retainer is applied toward the total party balance.

  • The remaining balance is due seven days prior to event date.

  • Party reservations are date- and time-specific and subject to availability.

  • Up to 30 days prior to the event deposits are transferable and can be applied to a different date with approval.

Cancellations & Rescheduling

  • Parties may be rescheduled with at least 30 days’ notice, subject to availability.

  • Cancellations made with less than 30 days’ notice will forfeit the ability to reschedule or transfer.

  • No-shows will result in loss of retainer and party fees incurred by Warriors Play to host the party.

Party Illness/Family Emergency Accommodation

  • In the event of a documented contagious illness (such as strep throat) or family emergency on the day of the party, Warriors Play may offer a one-time courtesy reschedule within 30 days, subject to availability.

  • The $100 retainer remains non-refundable, but may be applied to the rescheduled date as a courtesy.

  • Documentation (such as a doctor’s note or positive test result) may be requested.

Food & Decorations

  • Outside food and cake may be allowed unless otherwise noted.

  • Decorations must be free-standing. No nails, screws, tape, or adhesives may be used on walls or equipment. Upon request Warriors Play will install temporary hooks for decor. There is a fee of $1 per hook.

  • Confetti, glitter, slime, or similar materials are not permitted.

Safety & Conduct

  • All children must have a signed waiver on file prior to participating.

  • Warriors Play reserves the right to end a party early for unsafe behavior or failure to follow facility rules without refund.

  • The host is responsible for any damage caused by their guests.

Membership Terms & Condition

  • Memberships are valid for one child only and may not be shared, transferred, or used by multiple children.

  • Additional and family memberships are valid only for individuals living within the same household.
    Memberships may not be shared with family members or friends who do not reside at the same address.

  • Memberships are recurring and will automatically renew unless canceled in writing.

  • A minimum of 30 days’ written notice is required to cancel a membership.

  • Limited Visits are valid only within the current calendar month

  • Unused visits, play sessions, and passes do not roll over and expire at month‑end. They have no cash value.

  • Bring a friend passes can only be used for friends that do not have memberships.

  • If a play session is booked and you no call no show it will still count against your visit usage. We will do everything we can to accomadate you if you need to reschedule as long as advanced notice is given

  • Payments are automatic monthly billing

  • Billing occurs on the 1st of each month

  • Memberships are non-refundable, including unused visits or partial months.

  • Membership benefits apply during regular open play hours only and do not include special events, camps, or birthday parties unless otherwise stated.

  • Memberships may be suspended or revoked for misuse, violation of facility rules, or unsafe behavior.

  • Warriors Play reserves the right to update pricing, hours, benefits, or policies with prior notice.

  • Proof of membership may be required at check-in.

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